I bought a Premium subscription but haven’t received it

Last update: 13.10.2021

Please check your email box (including any SPAM or junk folders) for the confirmation email. If you got a confirmation email not from us, but from a payment processor, please send as many payment details to us so that we can find your transaction and make sure the days are credited to your account:

  • Date of payment

  • Email you used

  • Transaction number

  • Order number

  • Payment method (VISA, MasterCard, etc.)

  • Transaction amount

  • If you paid with PayPal, please tell us the email you use at PayPal.

  • Any other relevant details that may help us find your transaction.

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