I could not find the answer on this FAQ page for Tezfiles

Last update: 13.11.2019
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It would be impossible to list all potential questions that our users may have, so use our support portal and send us a ticket using the feedback form in the support center or by email support@tezfiles.com

If you use the feedback form, make sure that you have correctly entered your email, otherwise we will not be able to contact you.